Thought Leadership Blog

3 Questions with Payroll Manager Betsy Truax

3 Questions with Payroll Manager Betsy Truax



Betsy, a member of First American's Culture + Communications team, has a passion for her work, the company culture, and her family. She is the driving force behind the company's "Pay it Forward" program, which encourages random acts of kindness.

Recently, we asked Betsy about her experience working at First American.

Q: What is the best part about your job at First American?

A: What I love the most about my job is the culture.  Being surrounded by colleagues who put in so much time and effort to improve both professionally and personally is what drives me.  Seeing so many colleagues strive for excellence helps raise everyone else to that level. It's inspiring to set the bar high and see people constantly exceed expectations.  I feel incredibly lucky to work in a culture that empowers me to drive change -- and values my feedback.    

Q: What would you say to someone considering a career at First American?

A: What makes me proud to grow my career at First American is knowing that we are a company that truly lives our values.  To me, one of our most important values at First American is to "Be Positive."  There is a natural excitement in the air in making a positive impact on our clients, our company, and our community.

Q: How do you define success in your career?

A: Personally, a successful career can be defined with one word: character.  Success is beyond money or power, success is knowing that I did my job with integrity and to the best of my ability.  Success is being an energy-giver devoted to finding solutions to help others.  Success is finding a work-life balance to continually strengthen relationships and improve health.

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As the Payroll Manager, Betsy Truax is committed to keeping accurate records and ensuring compliance on company policies and procedures. She brings a passion for providing superior service to First American.

Betsy graduated from SUNY Brockport with a bachelor’s of science degree. Prior to working at First American, Betsy acculumulated six years’ experience within the recruitment field, specializing in payroll, human resources, and hiring logistics.

In her free time, Betsy enjoys spending time with her family, craft projects, watching scary movies, and tasting exotic foods. She resides in Henrietta, NY, with her husband and two children.

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