Casandra Updike 

As a Client Solutions Specialist on the Commercial Card team, Casandra builds lasting relationships with clients by serving as a reliable, day-to-day resource for their payment program needs. Known for being solution-oriented and responsive, she works cross-functionally with internal teams to identify the right tools, resolve challenges, and deliver meaningful outcomes. With a focus on communication, follow-through, and trust, Casandra is committed to helping clients feel supported and confident in their relationship with First American.

She earned a bachelor’s degree in journalism and mass communication from St. Bonaventure University. Prior to joining the financial services industry, Casandra spent seven years in finance recruiting. That experience continues to shape her ability to connect with clients, understand their needs, and deliver personalized support.

Outside of work, Casandra enjoys gardening, crafting, cheering on the Mets, and spending quality time with her family.